Disabled people using airport parking at Leeds Bradford expect the best in service when they arrive at the hub to begin their journeys. And, according to a senior figure at the airport, this is exactly what they will get.
After all, these days consumers, whether they use Leeds Bradford parking or find another way of getting to the hub, have high standards in terms of how they wish to be treated.
Commenting on the issue of disabled passengers at the airport, commercial and aviation development director Tony Hallwood told the Yorkshire Evening Post that a review is currently underway to see what improvements can be made.
He stated: “Leeds Bradford Airport have now entered into immediate discussions with Interserve to understand how they can once again deliver a consistent professional service to all of our passengers on behalf of our airlines.”
Interserve provides a number of services at the flight centre.
Mr Hallwood’s remarks were made in response to concerns raised by passenger Ronald Owen-Smith, who said he was left on an aircraft for too long before staff helped him off in his wheelchair.
The director added: “Due to a significant rise in demand for non pre-booked services at certain times of the week, Interserve have recently been unable to deliver a service at [Leeds Bradford Airport] which meets both the airport’s and airlines’ normal high service level requirements.”
There may well be a rise in the number of both disabled and non-disabled consumers using airport parking at Leeds Bradford this month as people seek to head off on Christmas breaks.
Some such people will be jetting off to see family and friends who live elsewhere around the globe, while others will simply be making the most of their time off work by enjoying a trip to somewhere outside the UK.